Terms and Conditions

These Terms and Conditions apply to all direct bookings and stays at SB Holiday Resort.

For bookings made through external platforms, the terms and conditions of those platforms may also apply.

1. Booking and Contract

• A booking becomes binding once it has been confirmed by SB Holiday Resort.
• Guests must provide complete and accurate information when making a booking.
• The person making the booking must be at least 18 years old.
• Special requests are only considered agreed upon when expressly confirmed by the resort.

2. Prices and Deposit

• The prices displayed at the time of booking apply.
• Prices are charged per booked accommodation and night and include the stated taxes unless otherwise indicated.
• A deposit of 20% of the total booking price is required to confirm a reservation.
• The remaining balance must be paid according to the payment terms provided during the booking process.
• Any bank, card or transfer fees are payable by the guest.

3. Cancellation and No-show

• Cancellations made at least 7 days before arrival are free of charge. Any deposit already paid will be refunded.
• For cancellations made less than 7 days before arrival, the 20% deposit will not be refunded.
• For cancellations made less than 48 hours before arrival, or in the event of a no-show, 100% of the total booking price will be charged.
• No refund will be provided for unused nights in the event of early departure.
• Cancellations must be submitted to the resort in writing by email or through the booking channel used for the reservation.

4. Arrival and Departure

• Check-in is available from 2:00 PM.
• Check-out must be completed by 12:00 noon.
• Early arrival or late departure is only possible by prior arrangement and subject to availability.
• Please inform us in good time if you expect to arrive late.

5. Use of the Accommodation

• The accommodation may only be occupied by the number of guests stated in the booking.
• Additional guests must be approved by the resort in advance and may incur additional charges.
• Guests must treat the accommodation, furnishings and outdoor areas with care.
• Damage caused by guests or exceptional cleaning costs may be charged.
• Parties, events and commercial photography or video recording are only permitted with prior approval.

6. Children and Safety

• Children must be supervised by a responsible adult at all times.
• Use of the swimming pool, water slide and play areas is at the guest’s own risk.
• Children may only use the swimming pool and water slide under the direct supervision of an adult.
• All safety rules displayed at the resort must be observed.

7. Smoking and Pets

• Smoking is strictly prohibited inside Villa Sofia and all bungalows.
• Smoking is only permitted in the designated outdoor areas.
• Pets are not permitted anywhere on the resort premises.

8. Peace and Consideration

• Guests must show consideration for other guests, local residents and resort staff.
• Excessive noise and disruptive or dangerous behaviour are not permitted.
• Serious or repeated violations may result in the stay being terminated without a refund.

9. Liability and Personal Belongings

• Guests are responsible for their own personal belongings.
• To the extent permitted by law, the resort is not liable for the loss, theft or damage of personal belongings.
• The resort is not liable for disruptions outside its control, including power outages, extreme weather conditions or government measures.
• The resort’s statutory liability remains unaffected.

10. Final Provisions

• The laws of the Kingdom of Thailand apply.
• If any provision is invalid, the remaining provisions remain unaffected.
• In the event of differences between language versions, the English version shall prevail.

SB Holiday Resort
63/1 Moo 3, Santonkok Soi 10
Kaset, Don Kaeo, Saraphi
Chiang Mai 50140, Thailand
Email: info@sbholidayresort.com
Phone: +66 95 656 9059